Frequently Asked Questions (FAQs) – The Storage Crowd

General Information

1. Where is The Storage Crowd located?
We are conveniently located in Maitland, Cape Town, next to the Maitland Spar, with easy access to the N1, N2, and M5 highways as well as major public transport routes. We’re just 8km from Cape Town City Centre.

2. What are your operating hours?
Our facility is accessible during business hours, with staff onsite to assist. Contact us directly for specific access times and after-hours options.

3. What makes The Storage Crowd different from other storage facilities?
We offer state-of-the-art, secure self storage with:
24/7 security monitoring (on and off-premises)
International fire safety installations
Brick & mortar construction with roller shutter doors
Flexible month-to-month rentals
A variety of storage unit sizes to suit different needs

Storage Units & Features

4. What types of storage units do you offer?
We provide a wide range of secure self storage units from small filing units to 30m² spaces suitable for home and business storage.

5. What can I store in my unit?
Our units are ideal for personal storage, business inventory, furniture, appliances, and student storage. Specific size recommendations include:

  • 2m²–6m²: Small furniture, student items, business stock
  • 8m²–14m²: Medium-sized furniture, household items
  • 17m²–30m²: Large furniture, entire home contents, business inventory

6. Are the storage units weatherproof?
Yes! Our brick-and-mortar units are built to the highest quality, with cement-finished floors and galvanized, powder-coated roller shutter doors to protect against the elements.

7. Do you provide moving equipment?
Yes, we offer free use of trolleys to help move your belongings safely and efficiently. Our friendly staff are also available to help with challenging loads.

Security & Safety

8. How secure is The Storage Crowd?
We prioritize security with:
24/7 CCTV surveillance and on/off-site security monitoring
Controlled access to the facility
Fire doors and international fire safety compliance

9. Do I need to provide my own lock?
Yes, for added security, we recommend using your own high-quality padlock. However, locks may also be available for purchase at our facility.

Pricing & Payments

10. How much does storage cost?
Prices vary depending on unit size and availability. Contact us directly for the latest pricing and special offers.

11. Do you require a deposit?
Yes, a refundable deposit may be required upon renting a unit. Contact us for more details.

12. What payment methods do you accept?
We accept EFT, debit/credit card payments, and cash.

13. Are there any long-term contracts?
No! We offer flexible month-to-month rental agreements, so you only pay for the time you need.

Booking & Moving In

14. How do I book a storage unit?
You can call us, request a quote on our website or visit our office in Maitland to secure your unit.

15. Can I change my storage unit size later?
Yes! If you need a bigger or smaller unit, we can upgrade or downgrade your storage space based on availability.

16. How soon can I move in?
You can move in immediately after completing your booking and payment.

Access & Moving Out

17. Who can access my storage unit?
Only you (or authorized persons you designate) will have access to your storage unit.

18. Can I access my unit outside of business hours?
Standard access is during business hours, but special arrangements may be possible. Contact us for details.

19. How do I move out of my unit?
Simply give us one month’s notice, clear out your belongings, and return the unit in good condition to receive your deposit refund (if applicable).

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